Request Data Deletion

How to Request Deletion

Send an email to support@psalticapraxis.com with the subject line Data Deletion Request.

To help us locate your data, please include:

• Your Support ID, found in the app under Settings → Support Information.
• If your request concerns a subscription, the email address or store account used for the purchase.

What Data This Covers

A deletion request applies to the limited data Psaltica Praxis sends to its service providers:

• Feedback and problem reports you submitted from the app (your message, email address, support identifier, attached settings export, device information, and any composition you chose to attach), processed by our diagnostics provider, Sentry.
• Playback-preview diagnostics (opaque identifiers and non-identifying counters about the preview feature), processed by Sentry.
• Crash and error diagnostics, processed by Sentry.
• Subscription and purchase records associated with your support identifier, processed by our subscription provider, RevenueCat, and the app store.

Your compositions and settings are stored on your own device (and in your personal iCloud backup, if you use that feature). They are not held on our servers, and you can remove them at any time by deleting them in the app or uninstalling it.

What Happens Next

We will acknowledge your request and delete the associated data held by our service providers within 30 days. Crash and diagnostic events also expire automatically from Sentry under its standard retention period.

Data We May Retain

We may retain a limited amount of information where required to comply with legal, tax, accounting, or fraud-prevention obligations — for example, records of completed purchases. Such records are kept only as long as required and are not used for any other purpose.

Contact

For any questions about deleting your data, contact: support@psalticapraxis.com